Wimberley Professional Photo Gear International Warranty Information

Wimberley, Inc.
1750 Broadway Street
Charlottesville, VA 22902
USA

Order Inquiries: orders@tripodhead.com
Repairs, Product Information and Technical Assistance: info@tripodhead.com

Phone: 1 (434) 529-8385
Toll Free (US & Canada): 1 (888) 665-2746
Fax: 1 (434) 270-8701

Business Hours:
9:00am-5:00pm EST, Monday through Friday.

About Ordering - International

Dear International Customers,

We hope the information here will help you to receive your order quickly and seamlessly. We use UPS Worldwide for our international shipments. From our experience UPS has been the fastest and most economical way to safely ship orders to our customers.

You can expect to receive your shipment in 2-5 business days or less depending on the shipping option you select. We accept Visa, MasterCard, American Express or Discover for payment online. Upon delivery, customers outside the USA may be required to pay import taxes and/or duties imposed by their country on foreign shipments. These fees are not reflected in the Wimberley UPS shipping price.

Important Warning:

In order for your package to be delivered, someone must be available to receive your order and to pay any import fees. Please keep this in mind when providing us with a shipping address. See more information on duties and taxes.

5-Year Warranty, 60-Day Unconditional Guarantee

Wimberley products shipped to international residents are covered by a 5-Year Limited Warranty and a 60-day unconditional money-back guarantee. If an issue arises with your equipment during normal use within 10 years of your purchase from us, please contact us for our warranty repair procedure.
The 60-day guarantee is unconditional, so no matter what the reason, or what happens to the product, if you send it back within 60 days, you'll get a full refund of the cost of the item(s). Before returning any items please contact us as a return authorization number is required. You are responsible for return shipping costs. Refunds are issued upon receipt of the returned product(s).